FAQs
CHOW Meals believes in making healthy eating convenient by delivering nutritious meals straight to your door. Each dish is ready to eat in under three minutes. You can choose from over 100+ different meal options available with balanced macros or keto-friendly. The meal plans are subscriptions that are charged and delivered each week.
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Yes! Your account will be charged weekly and a new batch of amazing meals will be delivered to your door on the same day each week. Don’t stress though, you can cancel or pause your subscription at any time.
They are prepared at our CHOW Meals production facility in Springville, UT.
You can contact us by email at support@CHOWMeals.com or by phone at (385) 247-4175.
Yes! Your account will be charged weekly and a new batch of amazing meals will be delivered to your door on the same day each week. Don’t stress though, you can cancel or pause your subscription at any time.
Log into your account and click “Manage Subscription”. From there, you should be able to see your active subscriptions. Click on the cancel button at the bottom of the page to cancel any active subscriptions.
Reach out using the chat feature on our site or contact Customer Service at support@CHOWMeals.com or (385) 247-4175.
Log into your account and scroll down to where it says “Account Details”. Underneath, it will list your current delivery address. Click on “View Addresses” and you will be directed to a page where you can add a new address, edit an address, or delete an address.
Log into your account and click “Manage Subscription.” From there, click on “edit” and you will be given the option to “Skip Shipment.”
To switch from Balanced to Keto or vice versa, contact us through the chat feature on this page or contact Customer Service at support@CHOWMeals.com or (385) 247-4175.
Yes, you do! To select meals for your upcoming weeks, log into your account and click “Pick Your Custom Meals". Note that you must choose your meals before your upcoming charge goes through! You will receive an email letting you know when your upcoming charge is approaching. If you forget to select your meals in this time frame, don’t stress. We’ll send you our most popular meals for the upcoming week. If you have questions or concerns about choosing your meals, contact us through the chat feature on this page or contact Customer Service at support@CHOWMeals.com or (385) 247-4175.
If you forget to choose your meals one week, you will be sent the "Customer Favorites" meals for that week. These are the most popular meals among our customers for that week’s menu.
If you log into your account and click “Manage Subscription,” it will show you your next charge date which should be 3 days after your last meal delivery (unless it was skipped). You will also receive an email when you are approaching your charge date to remind you to select your meals.
If you are still unable to find your next charge date, contact our support team at support@ChowMeals.com or (385) 247-4175.
Any changes being made to your order (e.g. canceling, skipping, adjusting meals) need to be made before your charge date every week. You can make changes to your order/subscription by logging into your account and clicking view/manage subscriptions.
Our meals are packaged as individual servings. We have a variety of portion sizes to meet your individual nutritional needs.
You can speak with Customer Service at support@CHOWMeals.com or 385-247-4175.
Your meals are packed in a box with insulation and cold packs to keep them fresh. Then they’re shipped to your doorstep via UPS in record time, guaranteeing that your food will arrive in top condition.
If your delivery hasn’t arrived but you believe it should have been, please contact our consultation coaching team. They can help figure out what went wrong and issue a full refund if needed. You can contact them through the chat feature on this page or contact Customer Service at support@CHOWMeals.com or 385-247-4175.
If the food inside of your package is still cold to the touch, refrigerate them immediately. If they are lukewarm, do not refrigerate or consume.
Nope! Even if you don’t answer the door, the meals will be left on your doorstep. They are packed with insulation and ice to keep your food cold, so you will want to refrigerate as soon as possible.
Put your meals in the refrigerator as soon as possible to keep them fresh. Salads, wraps, protein bowls, and tacos should be consumed by the day limit listed on the packaging. Breakfasts and any other meals are good for two weeks after delivery.
We deliver our meals in partnership with UPS.
We deliver to all 48 continental United States. As long as you live within those boundaries, then yes, we do deliver to you!
Currently, shipping costs $14.95 per box.
You will receive an email notification when your order has shipped and after it has been delivered.
To see about canceling a delivery already in process you would need to contact Customer Support at support@CHOWMeals.com or 385-247-4175. Any changes made to an order or your account need to happen before your charge date every week.
All of our meals are vacuum sealed after they have been prepared. We also ship our meals in insulated boxes and include ice packs to make sure they stay fresh when they arrive on your doorstep.
We use recyclable material in our trays.
Yes, you do! To select meals for your upcoming weeks, log into your account and click “Pick Your Custom Bundle Meals.” Note that you must choose your meals before your upcoming charge goes through! You will receive an email letting you know when your upcoming charge is approaching. If you forget to select your meals in this time frame, don’t stress. We’ll send you our most popular meals for the upcoming week. If you have questions or concerns about choosing your meals, contact us through the chat feature on this page or contact Customer Service at support@CHOWMeals.com or (385) 247-4175.
Not necessarily. Many people enjoy CHOW Meals purely for the convenience, but there are others who want to build muscle or lose weight while eating their meals.
CHOW Meals Balanced meals offer optimal servings of protein paired with vegetables and a healthy starch or grain. This combination promotes satiation without sacrificing flavor.
Keto meals are low in carbohydrates. Once your body is sufficiently depleted of its carbohydrate supply, it adapts to burning fats for fuel. The ketogenic diet can be effective for those who are looking for accelerated weight loss. Others report that following a keto diet increases their satiety and energy levels.
People who are under the age of 18, underweight, have a history of eating disorders, are pregnant or lactating, or are recovering from surgery should not begin a keto diet. Before starting any new diet, we recommend seeing a doctor to ensure that it is the right fit for you.
Packaging on each individual meal sleeve will have the best by date. Meals can last in the refrigerator for up to 14 days if the seal is still intact unless otherwise specified on packaging.
All of the nutritional information is included on the meal packaging. You can also find the general macro and calorie information on our website when selecting your meals.
We use beef that is free-range and sourced locally. We use organic ingredients when they are available and cost effective. We buy our produce directly and we only use USDA certified suppliers.
It is important to honor your hunger if it is truly physiological hunger. Make sure you are in tune with your emotions and stress levels to see if you could satisfy your needs without food. If this is a repeated pattern of hunger, speak to your success coach about potentially switching to a higher calorie meal plan.
Our menu changes weekly, on a 6 week rotation. You are guaranteed to not see the same meal 2 weeks in a row.
Three days after each delivery, you will be charged for the following week's meals.
Yes, you can view your order by logging into your account, and clicking view/manage subscriptions.
Any changes being made to your order (e.g. canceling, skipping, adjusting meals) need to be made before your charge date every week. You can make changes to your order/subscription and view your next charge date by logging into your account and clicking view/manage subscriptions.
Let’s get those taken care of, contact us through the chat feature on this page or contact Customer Service at support@CHOWMeals.com or (385) 247-4175.
Our weekly menu changes each Sunday and runs until Saturday. Any order placed during that time will be delivered starting on Tuesday the following week. This allows our production team time to order the necessary ingredients to make the selected meals.